Privacy Policy

Effective date: 01/01/2026

Introduction

Your privacy is important. This Privacy & Cookies Policy explains how we collect, use, and protect your personal data when you visit https://performancewise.co/ or use our services, in compliance with the EU General Data Protection Regulation (GDPR) and the UK GDPR.

Data Controller

The data controller is Pablo Correa Castillo, trading as PerformanceWise, a sole trader established in Spain.
▪️Address: C/ Maestro Clave 1 – 10, 46001 Valencia, SPAIN
▪️Email: info@performancewise.co

Data We Collect

We may collect the following types of information:

  • Contact Data: Your name, email address, or contact details provided through forms or communications.
  • Billing Data: Payment details (handled securely by Stripe), billing address, and transaction records.
  • Technical Data: IP address, browser type, operating system, and activity on the Site, collected via cookies and analytics tools.
  • Usage Data: Information about how you use our Site and services (e.g., page views, time spent, referral sources).
  • Communication Data: Messages, enquiries, or feedback sent via contact forms or email.

How We Use Your Data

Your data may be used to:

  • Provide and manage services or memberships
  • Process payments and issue invoices
  • Respond to enquiries or support requests
  • Send essential account or billing information
  • Improve website performance and user experience
  • Comply with accounting, tax, and legal obligations

We never sell or rent your personal data.

Legal Basis for Processing

We process your data under one or more of the following legal bases:

  • Contract: To provide the services you request or process payments.
  • Legitimate interest: To maintain, improve, and secure our services.
  • Legal obligation: For accounting, record-keeping, and tax compliance.
  • Consent: For analytics, cookies, or marketing communications (if applicable).

Payment Processing (Stripe)

Payments on this website are processed by Stripe Payments Europe, Ltd., based in Ireland.
Stripe collects and processes payment details (including card number, billing address, and device information) directly on its secure servers. Your payment data never passes through or is stored on our servers.

Stripe acts as a data processor on our behalf for payment transactions.
You can review Stripe’s Privacy Policy here: https://stripe.com/privacy.

Stripe may transfer personal data outside the EU/UK, including to the United States, under EU Standard Contractual Clauses and other approved mechanisms to ensure GDPR compliance.

Analytics (Google Analytics)

We use Google Analytics, a web analytics service provided by Google Ireland Limited (“Google”), to understand how visitors use our website.

Google Analytics uses cookies and similar technologies to collect data such as:

  • Pages visited and duration
  • Geographic region (approximate)
  • Device, browser, and operating system
  • Traffic sources (e.g., search engines, links)

This data is anonymized before analysis and does not identify individual users.
We have configured Google Analytics to anonymize IP addresses (“IP anonymization”) and to avoid sharing data for advertising purposes.

You can learn more about how Google handles analytics data here:
https://policies.google.com/privacy

To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected or as required by law (e.g., financial records must be kept for a minimum of 5 years under Spanish tax law).

Data Sharing

We may share data only with trusted service providers that support our operations, including:

  • Stripe (payments)
  • Google (analytics)
  • BanaHosting website hosting provider (for infrastructure and backups)

All third parties are required to handle personal data in compliance with GDPR and UK GDPR.

International Data Transfers

Some of our service providers (e.g., Google, Stripe) may transfer and store your data outside the European Economic Area (EEA) or the UK.
In these cases, we ensure such transfers are safeguarded using approved Standard Contractual Clauses or adequacy decisions under data protection law.

Your Rights

Under GDPR and UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion (“right to be forgotten”)
  • Withdraw consent at any time (for cookies or marketing)
  • Object to processing or request restriction
  • Request a copy of your data in a portable format

To exercise these rights, please contact us at info@performancewise.co.

If you are unsatisfied with our response, you may lodge a complaint with:

Cookie Policy

Our cookie policy can be found at https://performancewise.co/cookie-policy

Data Security

We apply technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Payment information is encrypted and handled exclusively by Stripe’s secure systems.

Updates

We may update this Privacy & Cookies Policy periodically to reflect changes in our services, legal obligations, or data practices. The revised version will be posted on this page with a new “Effective Date.”

Contact

For privacy-related questions or to exercise your rights, please contact:

Pablo Correa Castillo
info@performancewise.co
C/ Maestro Clave 1 – 10, 46001 Valencia, SPAIN